Before you start

Sign in with a role that can access this feature. If the section is missing, ask the owner to check your user permissions.

Permissions and conditions depend on the payment and provider.

Step by step

Open the paid transaction and check client, method and amount.
Choose a full or partial refund, amount and reason.
Review the operation before confirming.
Check the returned status; if manual handling or reconciliation is needed, review it with the provider or support.

Usage details

This flow is in the web dashboard and requires permission. Not every manual record returns money electronically. For receipts, use the email option available in checkout.