- 1Before the visit
- 2During the visit
- 3After the visit
Reviews & referrals
Turn great visits into reviews and referrals
Ask clients for feedback after their appointment, reply as a business and reward the people who recommend you with coupons. All from your Guwy dashboard.
14-day trial · Card required
Your client reviews
- M
“They explained everything before starting.”
Microblading · 3 days ago - L
“On time and very careful.”
Lashes · 1 week ago
Review request
Sent after the completed visit
- 1Manual or automatic requests
- 2Replies as your business
- 3Referrals rewarded with your coupons
What changes in your day
Without Guwy, and with it
Without Guwy
- You ask for a review at checkout, and most clients forget once they leave
- Feedback arrives scattered across messages, with nowhere to reply to it
- Word-of-mouth referrals go unrewarded and untracked
With Guwy
- You send the request by email or automate it with the delay you choose
- Every rating and comment lands in your dashboard, and you reply as the business
- Clients invite others with a code or link and earn your business’s coupons
How it works
Reviews & referrals in three steps
- 01
Ask for feedback after the visit
Email a request to an eligible client, or turn on automatic requests with the delay you choose.
- 02
Your client rates from a link
They open the link and submit a rating and a comment about their visit.
- 03
Reply and reward recommendations
Review feedback, post your reply and turn on referrals so your clients can invite others.
Try it here
Choose how to ask for reviews and referrals
Three ways to use Reviews & referrals in your business. The client, service and figures are samples.
Manual request
- Channel
- Email with a link
- To
- Sample client · Lash lift · $85
- The client submits
- A rating and a comment
You send it to an eligible client from Reviews, then read their feedback and post your reply.
Sample dataAutomatic after visit
- Delay
- 1 day after the appointment
- Destination
- Internal review in Guwy
- Depends on
- Appointment, consent, channel and resources
Turn it on in Marketing → Automations. If you choose Google as the destination, it needs its own setup.
Sample dataReferral with coupon
- Reward
- $15-off coupon
- Valid for
- 60 days
- Limit per client
- 5 referrals
The new client books with a valid code; the coupon arrives once they complete their first appointment. It is not cash.
Sample dataReviews & referrals
Everything you can do
Email requests
Request a review from an eligible client; they get a link to leave a rating and comment.
Automatic requests
Turn on the automation and set how long to wait after the appointment before asking for feedback.
Reply as your business
View ratings and comments, and post a reply when it makes sense.
Google destination
Set Google as a destination for requests. It needs its own setup and is separate from internal reviews.
Referral program
Clients invite others with a code or link and earn your business’s coupons.
Rules you control
Set the reward, validity and referral limit per client, then review coupons and program activity.
For your specialty
How each specialty uses it
- Lashes Ask for a review after the set from clients with a completed visit. See the solution
- Hair removal Ask for feedback after a Brazilian or a bridal package. See the solution
- Nails Ask for feedback after a new set or full nail art. See the solution
- Hair Ask for feedback after a cut or a color change. See the solution
- Barbershop Request a review after the cut, manually or automatically. See the solution
- Spa & massage Ask for feedback once they leave the treatment room. See the solution
Reviews & referrals
Frequently asked questions
Manual requests are sent by email to an eligible client. You can also turn on automatic requests after appointments; they depend on the appointment, client consent, the channel and the resources available in your account.
Reviews you receive in Guwy are internal. You can set Google as a destination for requests, but it needs its own setup and is not the same as an internal review.
Your business’s coupons, based on the rules you set; it is not cash. The new client books with a valid code, and the reward depends on them completing their first appointment. Review any reward that does not appear as expected.
Yes. They need an available channel and resources. Your plan includes monthly resources shared by the business, such as 500 emails and 200 SMS, and you can add packs when needed.
Already using Guwy?
Step-by-step guides
Set it up with the help center guides.
Try it with your business, 14 days.
US$24.99 a month with 1 professional included · US$15.99 per additional professional · Card required for the trial.