Good questions. Clear answers.

Organize appointments, online booking, clients, forms, payments and your team’s work. You also have inventory, communication, marketing and reporting tools. Set up the ones your business needs.

Yes. The base plan includes one professional seat to organize your services and hours. You can add seats to your subscription as your team grows.

Complete registration and contact verification. Then set up services, professionals and hours, review your public page, and connect payments if you want to charge at booking. Our guides walk you through the steps.

Contact support before moving your data. Tell us which system you use and what information you want to bring to Guwy so we can review available options. The scope depends on the source and data format.

The base price is $24.99 USD per month for one professional. Each additional professional adds $15.99 USD per month. Use the pricing page to calculate your team’s subscription and review the terms before signing up.

Web registration includes a 14-day trial and requires a card. Subscription billing starts when the trial ends unless you cancel beforehand. You can set up your business during the trial; payments, messaging and integrations need configuration.

It includes 200 SMS, 500 emails, 100 voice minutes, 1000 API requests and 3000 AI messages per business. Allowances renew by UTC calendar month. Check usage in Billing.

Your plan already includes monthly resources. Packs are optional additions for SMS, email, voice or API requests when you need more. Adding professionals expands your team; it does not multiply the business’s messaging allowances.

The owner can review the subscription in Billing and use the manager for the channel used to subscribe. Subscriptions purchased through Apple are managed through the App Store. To avoid the first web charge, cancel before the trial ends.

Email billing@guwy.com. The terms allow refunds within 14 calendar days after a charge if you have not substantially used the service during that period. Exclusions apply; store purchases follow the store’s rules. Review section 9.2 before requesting a refund.

The pricing page shows the web subscription in USD. When subscribing through the App Store, review the price, currency and offer shown by the store before confirming your purchase.

Not to book. They open your link in a browser, choose a service and available time, and enter their details. The process includes the payment steps you have configured.

Yes. Set a fixed amount or percentage, collect full payment, or allow bookings without an upfront payment. To take online payments, connect Guwy Payments (Stripe) and review your business settings.

The private link lets clients view their appointment and use the available cancellation or rescheduling options. Rescheduling allows one change with the same professional to an available time. Cancellation does not automatically issue a refund.

Create templates, assign them to services when relevant, and share the link or email it. Clients complete and sign the form in their browser. You can also configure email delivery before eligible appointments.

Yes. The connection can send appointments to Google Calendar and import timed external events as availability blocks. Editing an appointment in Google does not by itself reschedule the Guwy booking.

Set up Guwy Payments (Stripe) for supported online payments. At checkout, you can record cash and use supported card options. Available methods depend on your account, device and setup.

Processing fees and any applicable platform fee are separate from the subscription. Review the Stripe terms and section 9.3 of our terms before setting up payments.

The reader is purchased separately. To take payments with a physical reader, you need Guwy Payments, compatible hardware and setup. Check compatibility before buying.

In the web dashboard, authorized users can manage full or partial refunds for supported payments. Check the method and transaction result: a manual record does not always mean an electronic refund.

Yes. Configure confirmations and reminders for available channels. Delivery uses your business’s contact details, consent and resources. The guide explains what to prepare.

You can prepare email and SMS campaigns for eligible recipients. Promotional messages require the appropriate consent; reminder consent does not replace marketing consent. Review resources and the campaign review process too.

The SMS inbox lets you view messages and their history. It is a read-only view and does not support manual replies from that inbox.

In the web dashboard, you can ask for information and guidance about Guwy within your access permissions. The assistant uses AI resources and is a consultation tool; you manage bookings, payments and campaigns yourself. Review its answers.

Access depends on each person’s role and permissions. The owner can organize the team and manage access. You can also add an authenticator app and review your sessions in Security.

The owner can request a grouped ZIP export through account management. It has its own scope and limits and is not an automatic migration to another system. Contact support if you need help finding it.

Yes. With a developer’s help, you can use the API for supported operations and webhooks for appointment and client events. Technical API documentation is in the dashboard: Settings → API → Documentation.

Public guides explain features step by step and are available without signing in. To review an account-specific issue, use the contact page. Do not share passwords, API keys or full card details.