Reviews after a visit
Request feedback, view ratings and reply as a business. Configure automatic requests for eligible appointments.
Before you start
Sign in with a role that can access this feature. If the section is missing, ask the owner to check your user permissions.
Requests need an available channel and resources. A Google destination requires setup.
Step by step
- Request a review from an eligible client.
- The client opens the link and submits a rating and comment.
- Review their feedback and post a reply when relevant.
- For automatic requests, enable the automation, set a delay and configure its destination.
Usage details
The manual request described uses email. Automatic requests depend on appointment, consent, channel and resources. Google requires separate setup and is not the same as an internal review.