Follow up on a missed appointment
Enable a service SMS when an appointment is marked as missed to invite the client to reschedule.
Before you start
Sign in with a role that can access this feature. If the section is missing, ask the owner to check your user permissions.
Subject to consent, setup and SMS resources.
Step by step
- Enable missed-appointment follow-up in notifications.
- Check the phone number and service SMS consent.
- Mark the relevant appointment as missed.
- Review the notice result and arrange another appointment if the client contacts you.
Usage details
Depends on channel, consent and resources. It is not a promotional campaign and does not automatically create another booking.